1. Introduction
EZZYBILL (“we”, “us”) respects your privacy. This policy explains how we handle personal information when you visit our website, contact us, buy an EZZYBILL or EZZYBILL++ machine or use the EZZYBILL app. We follow applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
By using our website and Services you agree to this policy. If you do not agree, please do not use them.
2. Information we collect
| When | What we collect |
|---|---|
| You contact us or book a demo | Your name, email address, phone number, shop name and the message you send. |
| You submit a review | Your name, shop name, star rating and review text. We also store a one-way hashed form of your IP address, which we use only to limit spam and cannot turn back into your IP address. |
| You place an order | Billing and delivery details, GST number if provided, and order and payment status. Card and UPI details are handled by our payment providers, and we do not store them. |
| You use the app | Account details, and the business data you enter: products, prices, stock, bills, returns and reports. This may include customer names and phone numbers you add to bills. |
| You visit the website | Basic technical data such as browser type, device, pages viewed and approximate location, collected through server logs and cookies. |
We collect only what we need for the purposes below. We do not knowingly collect sensitive personal data such as health or financial account passwords.
3. How we use your information
- To respond to enquiries, arrange demos and provide customer support.
- To process orders, deliver machines, handle warranty claims and issue invoices.
- To provide, maintain and secure the app, including syncing your offline bills.
- To send service messages such as order updates, and, where you have agreed, product news and offers. You can opt out of marketing at any time.
- To moderate and publish reviews you choose to send.
- To prevent fraud and abuse, improve our website and products, and meet legal obligations.
4. Who we share it with
We do not sell your personal information. We share it only in these limited cases:
- Service providers who help us run the Services, such as hosting, payment, courier, email and messaging providers (including WhatsApp for bills you choose to send). They may use the data only to serve us and must protect it.
- Legal and safety reasons, where required by law, court order or government request, or to protect our rights, users or the public.
- Business transfers, if EZZYBILL is involved in a merger, acquisition or sale of assets. We will tell you if your data becomes subject to a different policy.
Some providers may process data on servers outside India. Where that happens, we take reasonable steps to make sure your data stays protected.
5. Cookies & analytics
Cookies are small files stored on your device. Our website uses only what is needed to work properly and, where enabled, simple analytics that help us understand which pages are useful. You can block or delete cookies in your browser settings, though some parts of the site may then not work as expected.
6. How long we keep it
We keep information only as long as needed for the purposes in this policy or as the law requires. Enquiries are kept while we deal with them and for a reasonable period afterwards. Order and invoice records are kept for the period required by tax and accounting law. App data is kept while your account is active, and is deleted or anonymised within a reasonable time after you close it, unless we must retain it by law.
7. Security
We use reasonable technical and organisational safeguards, such as access controls, encrypted connections and restricted storage of submitted data, to protect your information. No system is completely secure, so we cannot guarantee absolute security. Please keep your login details private and use a strong password.
8. Your rights
Subject to applicable law, you may ask us to:
- give you a summary of the personal data we hold about you;
- correct inaccurate or incomplete data;
- erase your data, or remove a review you submitted;
- withdraw consent you have given, including for marketing messages; and
- nominate someone to exercise your rights on your behalf.
To make a request, email us at the address below. We may need to confirm your identity first, and will respond within a reasonable time.
9. Your customers’ data
If you use EZZYBILL to bill your own customers, you decide what customer information to enter, and you are responsible for having a lawful basis to collect it and for using it properly, for example getting consent before sending WhatsApp bills. For this data, we act on your behalf as a service provider and process it only to run the Services for you.
10. Children
Our Services are meant for businesses and are not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe a child has given us information, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows the latest revision. For significant changes, we will give a clearer notice, such as a message on our website or by email.
12. Contact & grievances
For questions, requests or complaints about your privacy, write to our grievance contact at hello@ezzybill.com. We will acknowledge your message and try to resolve it within a reasonable time, in line with Indian law.
See also our Terms & Conditions, which govern use of the website, machines and app.